Your tech ally in Ottawa-Gatineau
Design, connect and simplify your systems
We help small organizations structure their technology, connect what works in silos and build what is missing, with accessibility built in from the start.
- Replies within 24 hours
- Bilingual service, EN / FR
- Ottawa-Gatineau, on-site and remote
Our approach
How can we help you today?
Four clear steps, zero jargon. From the first call to ongoing support.
01
Discovery
We take the time to understand your organization, your current tools and your priorities, so we can identify what you actually need.
02
Consulting
We work with you to clarify your goals, answer your questions and lay out concrete options suited to your reality.
03
Solution
We bring you a clear proposal, with the tools and support we recommend to keep your operations running smoothly in the field.
04
Managed care
We handle the follow-up, maintenance and support needed to keep your environment stable, secure and up to date.
The person doing the work
Why our audits find what the others miss
An automated tool flags about 13% of WCAG 2.2 AA success criteria. The rest takes someone on a keyboard and a screen reader.
I run MAB IT Solutions and I do that testing myself. I use a screen reader every working day. This is not a tester panel rented by the session. It is the person who signs the report.
Michel-Anthony Borde, founder
- Manual keyboard and screen-reader testing
- WCAG 2.2 AA and EN 301 549
- Service in English and French
- 180+ organizations since 2019
Our commitment
What is yours stays yours
Your domain, your Microsoft 365 or Google environments, your data and your documentation are registered in your name from day one. You hold an administrator account we cannot revoke.
If you leave, your credentials and the full runbook for your environment are yours within five business days, at no charge. Time spent helping your next provider is billable at the published rate. That is the only thing that is.
About MAB ITS
A partner who gets your reality
Since 2019, we’ve helped 180+ non-profits and small businesses get their digital tools right: CRM, phones, cloud, security and more.
- One point of contact who knows your organization
- Neutral recommendations that fit your budget
- Human support, in English or French, no jargon
Our services
Six families of services
From business strategy to day-to-day support, by way of development and accessibility.
Consulting
Decide before you spend. We help you choose, structure and defend your technology and business decisions.
See the section →Systems and development
Bring your clients and projects into one place, take out the manual work, and build what is missing when nothing on the market fits.
See the section →Design and accessibility
Assess and fix what exists, then build accessibility in from the start instead of retrofitting it at the end.
See the section →Managed IT and infrastructure
Email, phones, security and support, managed for you. We choose and steer your suppliers rather than becoming one.
See the section →Project management
Take a project end to end, or hold the wheel while your teams deliver.
See the section →Training and talks
Hand over what we know, so your team becomes self-sufficient. And speak about accessibility where it counts.
See the section →Testimonials
Folks who count on us
As an arts organization, we struggled to centralize our data and prepare our annual accountability reports. Since MAB ITS implemented CiviCRM for us, our day-to-day management has become much simpler: we can reach our information anytime, from anywhere.
Since 2022, MAB ITS has supported us in setting up our digital tools, our CRM platform and our phone system. Their constant support helps us work more efficiently and stay organized day to day.
Plans and pricing
Clear plans, no surprises
Pick your peace of mind. Prices in Canadian dollars, adjusted to your reality.
IT Solo
Built for solo operators and their right hand
Response within 8 business hours$349 / month
for 1 or 2 people
- Two seats covered, yours and your right hand’s. Beyond that, $165 per person, per month
- A real person answers, never a call center
- Your email, calendar and cloud files set up properly
- Automatic backups of your essential data
- Antivirus and baseline security, always on
- Two hours of hands-on work included each month, then $149 per hour
IT Pro
For growing teams
Response within 4 business hours$499 / month
starting at
- Everything in the Solo plan
- Continuous monitoring of systems, platforms and devices
- Advanced backups with regular integrity checks
- Hardened security: antivirus, firewall, alerts
- Full management of updates and critical patches
- Monthly IT health report
- Up to 4 hours of assistance included each month
- Periodic security audit and recommendations
IT Plus
For complete peace of mind
Priority response within 1 hour$799 / month
starting at
- Full priority support, remote and scheduled on-site
- Proactive 24/7 monitoring of essential systems
- Advanced backups with restoration testing
- Full management of users, access and permissions
- Multi-layer security: anti-ransomware, web filtering
- Advanced Microsoft 365 / Google Workspace administration
- Up to 10 hours of assistance included each month
- Quarterly technology planning
- No long-term contract
- First consultation is free
- Local and bilingual service
More than 20 workstations? We offer per-user pricing. Let’s chat.
Common questions
You might be wondering…
Do you only work with non-profit organizations?
Not at all! Non-profits are at the heart of what we do, and we also help small businesses and independent professionals who don’t have an in-house IT team.
Do we have to sign a long-term contract?
No. Our plans are month to month, with no long-term commitment. You stay free at all times.
What happens in an IT emergency?
Every plan includes a guaranteed response time, up to a 1-hour priority response on the Plus plan. In a critical incident, you speak directly with the person who knows your environment.
Does our data stay in Canada?
As much as possible, yes. We favour solutions hosted in Canada and help you meet your privacy obligations (Québec’s Law 25, PIPEDA).
Can you take over an existing setup?
Absolutely. We start with a free assessment of your current environment, then plan a smooth transition, without interrupting your operations.
Our tech tips, once a month
Practical advice, written by a human, to keep your tools in shape and your data safe.