Your tech ally in Ottawa-Gatineau
We make your organization’s tech simple
Computers, email, CRM, backups: we look after all of it so you can focus on your mission. Simple, accessible solutions that just work.
- Replies within 24 hours
- Bilingual service, EN / FR
- Ottawa-Gatineau, on-site and remote
Our approach
How can we help you today?
Four clear steps, zero jargon. From the first call to ongoing support.
01
Discovery
We take the time to understand your organization, your current tools and your priorities, so we can identify what you actually need.
02
Consulting
We work with you to clarify your goals, answer your questions and lay out concrete options suited to your reality.
03
Solution
We bring you a clear proposal, with the tools and support we recommend to keep your operations running smoothly in the field.
04
Managed care
We handle the follow-up, maintenance and support needed to keep your environment stable, secure and up to date.
About MAB ITS
A partner who gets your reality
Since 2019, we’ve helped 180+ non-profits and small businesses get their digital tools right: CRM, phones, cloud, security and more.
- One point of contact who knows your organization
- Neutral recommendations that fit your budget
- Human support, in English or French, no jargon
What we do
All of your digital needs, under one roof
One partner. Zero headaches.
Cybersecurity and backups
Antivirus, firewall, anti-ransomware, verified backups and a recovery plan if something goes wrong.
Microsoft 365 and Google Workspace
Turnkey setup, email and file migration, and ongoing administration of your accounts.
Websites and hosting
WordPress sites, online stores, managed hosting, domain names and professional email.
VoIP phone systems
Modern phone systems: local numbers, extensions, voicemail and mobile apps.
CRM and member management
CiviCRM and management tool implementations: donors, members, activities and annual reporting.
Custom development
CRMs and applications built around your processes, for when off-the-shelf tools stop being enough.
See 7 years of client work →Accessibility consulting
WCAG audits of your websites and software, screen-reader testing and a practical remediation plan.
Compliance and data protection
Guidance on Québec’s Law 25, personal information protection and sound data governance.
Behind MAB ITS
A partner with a face
MAB IT Solutions is Michel-Anthony Borde. An entrepreneur and developer, he founded and ran an IT services firm that supported more than 180 organizations and small businesses across Canada.
“I’m a developer, and I’m also blind. That shapes how I build everything: if a tool is simple and accessible for me, it’s simple for everyone on your team. That’s my promise.”Michel-Anthony Borde, founder
- Since 2019
- 180+ organizations served
- Apple & Web Hosting Canada background
- Accessibility first
Testimonials
Folks who count on us
As an arts organization, we struggled to centralize our data and prepare our annual accountability reports. Since MAB ITS implemented CiviCRM for us, our day-to-day management has become much simpler: we can reach our information anytime, from anywhere.
Since 2022, MAB ITS has supported us in setting up our digital tools, our CRM platform and our phone system. Their constant support helps us work more efficiently and stay organized day to day.
Plans and pricing
Clear plans, no surprises
Pick your peace of mind. Prices in Canadian dollars, adjusted to your reality.
IT Solo
Built for solo operators and their right hand
Response within 8 business hours$249 / month
for 1 or 2 people
- Up to two seats covered, yours and your right hand’s
- A real person answers, never a call center
- Your email, calendar and cloud files set up properly
- Automatic backups of your essential data
- Antivirus and baseline security, always on
IT Pro
For growing teams
Response within 4 business hours$499 / month
starting at
- Everything in the Go plan
- Continuous monitoring of systems, platforms and devices
- Advanced backups with regular integrity checks
- Hardened security: antivirus, firewall, alerts
- Full management of updates and critical patches
- Monthly IT health report
- Up to 4 hours of assistance included each month
- Periodic security audit and recommendations
IT Plus
For complete peace of mind
Priority response within 1 hour$799 / month
starting at
- Full priority support, remote and scheduled on-site
- Proactive 24/7 monitoring of essential systems
- Advanced backups with restoration testing
- Full management of users, access and permissions
- Multi-layer security: anti-ransomware, web filtering
- Advanced Microsoft 365 / Google Workspace administration
- Up to 10 hours of assistance included each month
- Quarterly technology planning
- No long-term contract
- First consultation is free
- Local and bilingual service
More than 20 workstations? We offer per-user pricing. Let’s chat.
Common questions
You might be wondering…
Do you only work with non-profit organizations?
Not at all! Non-profits are at the heart of what we do, and we also help small businesses and independent professionals who don’t have an in-house IT team.
Do we have to sign a long-term contract?
No. Our plans are month to month, with no long-term commitment. You stay free at all times.
What happens in an IT emergency?
Every plan includes a guaranteed response time, up to a 1-hour priority response on the Plus plan. In a critical incident, you speak directly with the person who knows your environment.
Does our data stay in Canada?
As much as possible, yes. We favour solutions hosted in Canada and help you meet your privacy obligations (Québec’s Law 25, PIPEDA).
Can you take over an existing setup?
Absolutely. We start with a free assessment of your current environment, then plan a smooth transition, without interrupting your operations.
Our tech tips, once a month
Practical advice, written by a human, to keep your tools in shape and your data safe.